EMCo Team Schedule
Everyone working across the EMCo team
No helpful hint has been added for today.
Reception Staffing by Half Hour
Number of Reception employees working in each time block
EMCo Team Week
Shift, lunch, and weekly hours. Daily assignments are managed in the OPS Dashboard.
Reception Staffing by Half Hour
Live staffing count for today’s OPS decisions
Employees Working Today
Everyone scheduled today with their shift, lunch, total hours, and a quick option to assign a role.
Today’s Assignments
Only special assignments appear here. Employees without an assignment are understood to be taking inbound calls.
Helpful Hint of the Week
This appears with the daily assignments.
Half-Hour Staffing
See exactly how many Reception agents are working in each block.
Add Daily Observation
Record high or low volume and agent concerns here.
Today’s Tracking Log
Everything OPS recorded today
Attendance
Late, no show, call out, and break entries
OPS Daily Notes
One place for information that needs to carry forward.
Recent OPS Changes
Who updated the daily notes and when
Meetings
Today’s meetings, times, and employees attending
Agent Qualifications
Use this when assigning branches, Text, Special Client Services, Rehash, Internet Media, or Support.
Branch Restrictions
Agents who should not handle specific branches
Employee Roster & Access
Job titles and system access are tracked separately, so an agent can also be an Admin, Director, or OPS.
Staffing Summary
Scheduled hours and coverage by department.
Attendance
Late arrivals, call outs, and attendance trends.
Schedule Export
Download the whole company schedule.